Terms and Conditions

1. Introduction

Welcome to EntryTicket ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of the EntryTicket platform, accessible at entryticket.co.uk (the "Platform"), and the purchase of tickets through our service.

By accessing or using the Platform, purchasing tickets, or creating an event, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Platform.

2. Definitions

• "Platform" refers to the EntryTicket website and services
• "Event Organizer" refers to individuals or entities creating and managing events on the Platform
• "Customer" or "You" refers to individuals purchasing tickets through the Platform
• "Ticket" refers to digital tickets with QR codes issued through the Platform

3. Platform Role and Responsibilities

3.1 Our Role

EntryTicket provides a platform for event organizers to create, promote, and sell tickets for their events. We facilitate payment processing and ticket delivery but are not the event organizer.

3.2 What We Do

• Provide technology platform for event creation and ticket sales
• Process payments securely through Stripe
• Deliver tickets via email and WhatsApp
• Generate QR codes for ticket validation

3.3 What We Don't Do

• Organize, host, or manage events
• Control event content, scheduling, or cancellations
• Guarantee event quality or organizer performance
• Provide refunds for events (this is the organizer's responsibility)

4. Ticket Purchases

4.1 Purchase Process

When you purchase a ticket through the Platform:

• You enter into a contract directly with the Event Organizer
• Payment is processed securely through Stripe
• You receive a digital ticket with a unique QR code via email and WhatsApp
• All sales are final unless the Event Organizer offers refunds

4.2 Payment Methods

We accept the following payment methods through Stripe:

• Credit and debit cards (Visa, Mastercard, American Express)
• Apple Pay (on supported devices)
• Google Pay (on supported devices)

4.3 Pricing

All prices are displayed in British Pounds (GBP).

• Ticket Price: Set by the Event Organizer
• Final Price: The price displayed is the final price you pay (no additional fees)

The final price is clearly displayed before you complete your purchase.

4.4 Ticket Delivery

After successful payment, your ticket(s) will be delivered:

• Email: PDF ticket with QR code sent to your email address
• WhatsApp: QR code image sent to your phone number (if provided)
• Account: Accessible in "My Tickets" section (for registered users)

5. Ticket Terms

5.1 QR Code Tickets

• Each ticket contains a unique QR code for entry validation
• QR codes can only be scanned once for entry
• You must present the QR code (digital or printed) at the event
• Screenshots or photos of QR codes are acceptable
• Lost or deleted tickets cannot be re-downloaded. You must contact the event organizer to request ticket resend

5.2 Ticket Validity

• Tickets are valid only for the specific event, date, and time stated
• Tickets cannot be used for different events or dates
• Entry may be refused if the QR code has already been scanned
• Damaged or altered tickets may be rejected

5.3 Ticket Transfer and Resale

Unless explicitly permitted by the Event Organizer:

• Tickets may not be resold or transferred without authorization
• Unauthorized resale may result in ticket cancellation
• EntryTicket is not responsible for tickets purchased from unauthorized sources
• We reserve the right to cancel fraudulently obtained tickets

6. Refunds and Cancellations

6.1 Refund Policy

• All ticket sales are final unless the Event Organizer offers refunds
• Refund policies vary by event and are set by the Event Organizer
• EntryTicket does not provide refunds for tickets

6.2 Event Cancellations

If an event is cancelled by the Event Organizer:

• The Event Organizer is responsible for notifying ticket holders
• Refunds are at the discretion of the Event Organizer
• EntryTicket will facilitate refund processing if requested by the organizer

6.3 Customer Cancellations

• Customers cannot cancel ticket purchases unless permitted by the Event Organizer
• Contact the Event Organizer directly for cancellation requests
• Provide your order number and ticket details when requesting cancellation

7. Event Organizer Terms

7.1 Organizer Responsibilities

Event Organizers using the Platform agree to:

• Provide accurate event information (date, time, location, description)
• Honor all ticket sales and admit valid ticket holders
• Comply with all applicable laws and regulations
• Obtain necessary permits, licenses, and insurance
• Handle customer service and refund requests
• Notify ticket holders promptly of any event changes or cancellations
• Use the Platform in accordance with these Terms

7.2 Prohibited Events

Event Organizers may not create events that:

• Violate any laws or regulations
• Promote illegal activities or substances
• Contain discriminatory, hateful, or offensive content
• Infringe on intellectual property rights
• Are fraudulent or misleading
• Pose safety risks to attendees

8. User Accounts

8.1 Account Creation

• You may create an account to access additional features
• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to create an account
• One person may not maintain multiple accounts

8.2 Account Security

• Keep your password confidential
• Notify us immediately of any unauthorized access
• You are responsible for all activities under your account
• We are not liable for losses due to unauthorized account use

8.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse the Platform or other users
• Remain inactive for extended periods

9. Prohibited Activities

You may not:

• Use the Platform for any illegal purpose
• Attempt to gain unauthorized access to the Platform
• Interfere with or disrupt the Platform's operation
• Upload viruses, malware, or harmful code
• Scrape, copy, or reproduce Platform content without permission
• Impersonate others or provide false information
• Harass, abuse, or harm other users
• Circumvent security measures or payment systems
• Create fake events or fraudulent ticket listings
• Resell tickets without authorization

10. Intellectual Property

10.1 Platform Content

All content on the Platform, including text, graphics, logos, images, and software, is owned by EntryTicket or its licensors and is protected by copyright, trademark, and other intellectual property laws.

10.2 User Content

• Event Organizers retain ownership of their event content
• By uploading content, you grant us a license to display and distribute it on the Platform
• You represent that you have the right to upload and share your content
• You are responsible for ensuring your content doesn't infringe on others' rights

10.3 Trademarks

"EntryTicket" and our logo are trademarks of EntryTicket. You may not use our trademarks without prior written permission.

11. Liability and Disclaimers

11.1 Platform "As Is"

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 No Guarantee

We do not guarantee that:

• The Platform will be uninterrupted, secure, or error-free
• Events will occur as scheduled or meet your expectations
• Event Organizers will fulfill their obligations
• Tickets will be available for any particular event
• Technical issues won't affect ticket delivery or validation

11.3 Limitation of Liability

Our total liability to you for any claims arising from your use of the Platform shall not exceed the amount you paid for tickets through EntryTicket in the 12 months preceding the claim, or £100, whichever is greater.

11.4 Event Organizer Liability

EntryTicket is not liable for:

• Event cancellations, postponements, or changes
• Event quality, safety, or suitability
• Actions or omissions of Event Organizers
• Injuries, losses, or damages occurring at events
• Disputes between customers and Event Organizers
• Refund disputes or payment issues with organizers

12. Indemnification

You agree to indemnify, defend, and hold harmless EntryTicket, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of another party
• Your event content or event organization (for Event Organizers)
• Any fraudulent or illegal activity

13. Force Majeure

EntryTicket shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, severe weather)
• War, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or public health emergencies
• Internet or telecommunications failures
• Power outages or technical failures
• Strikes or labor disputes

14. Dispute Resolution

14.1 Contact Us First

If you have a dispute, please contact us first at support@entryticket.co.uk. We will attempt to resolve disputes informally and in good faith.

14.2 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after changes constitutes acceptance of the modified Terms.

We will notify users of material changes via email or prominent notice on the Platform.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and EntryTicket regarding your use of the Platform and supersede all prior agreements and understandings.

18. Contact Information

If you have questions about these Terms, please contact us: